What you will do
- Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
- Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
- Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
- Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success;
- Plan Presentation: Develop and present onboarding plans tailored to each client’s needs and ensure alignment with project goals;
- Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
Must haves
- Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
- Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
- Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
- Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
- Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
- Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
- Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software;
- Upper-intermediate English level.
About the project
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
Test task
We will review your CV and send you a test task via email
Intro Call
Our recruitment team will reach you to discuss available opportunities
WFH or a comfy office? Why not both?
International Projects
Technical Interview
You will have an interview with your future team lead
