What you will do
- Perform detailed Post Incident/Root Cause Analysis;
- Document issues, troubleshooting steps, and resolutions clearly and thoroughly;
- Closely partner with the development teams to maintain a rapport for the rapid and iterative feedback loop;
- Monitor and analyze web application performance, identifying and resolving issues promptly;
- Analyse, triage, and assign Build & Integration bug reports to engineering teams;
- Partner with our core teams to monitor internal diagnostic tools and recognize out-of-the-ordinary patterns and raise the appropriate escalation globally utilizing the follow-the-sun support model;
- Third-party vendor monitoring, management, and escalation;
- Continuously optimize and implement triage processes, collaborate with data, automation, infrastructure, and business teams;
- Partner with the engineering and operational teams on code release, business tooling, and support including cross-regional triage teams;
- Participate in on-call rotation to provide 24/7 support for critical applications;
- Show initiative and be a valued team.
Must haves
- +5 years of experience in a project management or technical project management (TPM) role;
- Experience with e-commerce projects is a must;
- Strong analytical and problem-solving skills;
- Excellent communication and interpersonal skills;
- Ability to work effectively in a fast-paced environment and manage multiple priorities;
- Understanding of web technologies, networking, and IT infrastructure;
- Ability to work independently and as part of a team;
- Must be available to participate in a 24/7 on-call rotation;
- Upper-intermediate English level.
AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place — guaranteed! 🙂
About the project
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
Test task
We will review your CV and send you a test task via email
Intro Call
Our recruitment team will reach you to discuss available opportunities
WFH or a comfy office? Why not both?
International Projects
Technical Interview
You will have an interview with your future team lead
