Site Reliability Engineer (Middle) ID35137

• What you will do

• Operate and support cloud infrastructure hosted on AWS (EC2, S3, networking, security);
• Support deployments across staging and production environments;
• Maintain and improve CI/CD pipelines using GitLab;
• Manage infrastructure as code using Terraform;
• Configure and manage containerized workloads with Docker and Kubernetes;
• Support customer-facing EHR integrations, including: VPN tunnel setup and troubleshooting, SFTP configuration (AWS Transfer Family), Assistance in Mirth-to-IRIS migrations (training will be provided);
• Participate in incident detection, diagnosis, resolution, and post-mortem processes;
• Monitor systems and respond to alerts using observability tools (e.g., New Relic, Wavefront);
• Collaborate closely with software engineering, QA, and DevOps teams;
• Participate in on-call rotation with a global team;
• Ensure all infrastructure activities comply with HIPAA and GDPR regulations.

• Must haves

• 3+ years of experience in SRE, DevOps, or infrastructure roles;
• Experience working with AWS-based infrastructure and related services;
• Strong understanding of VPN tunneling, SFTP configuration, and basic networking;
• Hands-on experience with Terraform, GitLab pipelines, Docker, and Kubernetes;
• Familiarity with scripting languages (e.g., Bash, Python);
• Excellent communication and collaboration skills within distributed teams;
• Proactive mindset with a sense of ownership and accountability;
• Comfortable participating in incident response and alerting systems;
• Willingness to collaborate with customer IT contacts for EHR integration tasks;
• Solid foundation and willingness to grow in technical depth;
• Upper-Intermediate English level.

• Nice to Have

• Familiarity with Mirth and IRIS (standard EHR platforms);
• Experience with tools like Bitbucket, Codefresh, or Ansible;
• Background in healthcare, life sciences, or other regulated industries;
• Exposure to infrastructure security best practices.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place — guaranteed! 🙂