Business Analyst

About the Role

The Business Analyst will be responsible for ensuring consistent, standardized, high-quality project deliverables relative to business analysis, system analysis, requirements elicitation and documentation in accordance with best-practice processes established by the Digital PMO.

Responsibilities

•  Work closely with business area liaison(s) or subject matter experts (SME) to scope and determine needs regarding business processes and functionality. Publish meeting minutes, generate requirements, create user stories/acceptance criteria, facilitate UAT and project closure, all in alignment with change management procedures, throughout the life of the project.
•  Work closely with System Architecture team and Application Development to ensure clear understanding of the requirements and business acceptance criteria to ensure a positive project outcome.
•  Work closely with other PMO staff to keep projects moving forward to meet pressing business deadlines.
•  Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
•  Ensure requirements are translated into superior outcomes including end-user digital experiences
•  Apply experience and fluency in front-end and back-end web processes, and be able to analyze, translate, and document complex customer and business needs.
•  Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
•  Understand and communicate the role of the analyst to other project members and challenge the project approach where business needs may not be met.
•  Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities

Job Requirements

• Bachelor’s degree required, MIS or equivalent preferred or equivalent work experience
•  7+ years of proven track record as a business systems analyst working across the lifecycle on medium to large projects and programs of work
•  Experience working in both Agile and Waterfall environments
•  Demonstrated experience managing clients/users at a senior level
•  Demonstrated strong stakeholder management capability to influence the direction and scope of new project requests
• Strong software delivery credentials and proven experience in the software development lifecycle
•  Experience as a Business Analyst and/or Product Owner is preferred working within a digital team.
• Experience with and in supporting E-Commerce / My Account / Digital Marketing platforms.
• Experience with Agile methodology, especially the utilization of user story mapping.
•  Be able to write clear and easily understandable user stories.
•  Think critically and strategically and be able to deal with complex and ambiguous environments; maintain a business-wide view across a variety of projects, workstreams and time frames
•  Proficient in Process Management, Requirements Management, Project Management, and Quality Assurance tools
•  Proficient with Visio and/or Lucidchart to facilitate process flows
•  Proficient in JIRA for creating user stories and clarifying requirements for the development team
•  Proficient with Excel and SQL to allow for data analysis related to project deliverables
•  Strong Relationship Management skills; strong client management skills
•  Extensive analytical, inter-personal and presentation skills.
• Dynamic individual with the ability to take on multiple initiatives with short timeframes
•  Acts as a trusted advisor
•  IIBA (International Institute of Business Analysis), PMP (Project Management Professional) certification, or CSPO certification a plus
• Adept at interacting with all levels of the organization