Business Analyst

Department: Administative
Specialization: Business Analyst
Experience: Lead Senior
Technologies: Non-developer
Client: HomeServe
Special referral bonus: No
Hot position?: Hot
Work model: Remote

About the Role

The Business Analyst will be responsible for ensuring consistent, standardized, high-quality project deliverables relative to business analysis, system analysis, requirements elicitation and documentation in accordance with best-practice processes established by the Digital PMO.


    •  Work closely with business area liaison(s) or subject matter experts (SME) to scope and determine needs regarding business processes and functionality. Publish meeting minutes, generate requirements, create user stories/acceptance criteria, facilitate UAT and project closure, all in alignment with change management procedures, throughout the life of the project.
    •  Work closely with System Architecture team and Application Development to ensure clear understanding of the requirements and business acceptance criteria to ensure a positive project outcome.
    •  Work closely with other PMO staff to keep projects moving forward to meet pressing business deadlines.
    •  Define and create UAT scenarios using standard methodologies (e.g. use cases, flow charts, etc.); work with business partners and technical staff to assist in problem solving efforts to assure that testing is completed efficiently and timely with high quality outcomes.
    •  Ensure requirements are translated into superior outcomes including end-user digital experiences
    •  Apply experience and fluency in front-end and back-end web processes, and be able to analyze, translate, and document complex customer and business needs.
    •  Maintain a level of technical awareness to retain an understanding of emerging and existing technologies and their functional capability.
    •  Understand and communicate the role of the analyst to other project members and challenge the project approach where business needs may not be met.
    •  Utilize business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities

      Job Requirements

      • Bachelor’s degree required, MIS or equivalent preferred or equivalent work experience
      •  7+ years of proven track record as a business systems analyst working across the lifecycle on medium to large projects and programs of work
      •  Experience working in both Agile and Waterfall environments
      •  Demonstrated experience managing clients/users at a senior level
      •  Demonstrated strong stakeholder management capability to influence the direction and scope of new project requests
      • Strong software delivery credentials and proven experience in the software development lifecycle
      •  Experience as a Business Analyst and/or Product Owner is preferred working within a digital team.
      • Experience with and in supporting E-Commerce / My Account / Digital Marketing platforms.
      • Experience with Agile methodology, especially the utilization of user story mapping.
      •  Be able to write clear and easily understandable user stories.
      •  Think critically and strategically and be able to deal with complex and ambiguous environments; maintain a business-wide view across a variety of projects, workstreams and time frames
      •  Proficient in Process Management, Requirements Management, Project Management, and Quality Assurance tools
      •  Proficient with Visio and/or Lucidchart to facilitate process flows
      •  Proficient in JIRA for creating user stories and clarifying requirements for the development team
      •  Proficient with Excel and SQL to allow for data analysis related to project deliverables
      •  Strong Relationship Management skills; strong client management skills
      •  Extensive analytical, inter-personal and presentation skills.
      • Dynamic individual with the ability to take on multiple initiatives with short timeframes
      •  Acts as a trusted advisor
      •  IIBA (International Institute of Business Analysis), PMP (Project Management Professional) certification, or CSPO certification a plus
      • Adept at interacting with all levels of the organization

      About AgileEngine

      Founded as a dev tool vendor with a 2-person team


      Opened a dev center in Ukraine


      Pivoted into outsourced product development


      Launched mobile and UI labs


      Got our first Inc. 5000 award


      Opened a dev center in Argentina


      Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina


      Became the #1 software development company to hire in 2020


      Opened new dev centers in Mexico and Colombia, counting 500+ experts


      How we lead

      A company where experts grow, hone their skills, and do what they love, AgileEngine is guided by these principles:

      Stay agile and embrace changes

      Thrive in a results-driven culture with individual autonomy

      Innovate with fellow experts in a no-blame environment

      Learn from mistakes and move on

      Foster mutual trust and support

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