Junior IT Support Engineer

Department: IT Support
Specialization: Support
Experience: Junior
Technologies: Non-developer
Locations: Brazil
Location city: Sao Paulo
Client: AgileEngine
Special referral bonus: No
Hot position?: Hot
Work model: Remote
AgileEngine is looking for a service-oriented and self-motivated professional to join our IT support team. In this role you will be responsible for equipment procurement, diagnosing hardware or software issues, providing effective assistance, and training personnel on proper application use.

With us you can

  • Work in a dream team of A-players and grow as professional
  • Be sure your opinion matters
  • Get premium compensation for the right skills
  • Shape your success journey through a personalized growth roadmap tailored to your interests and goals
  • Embrace agility, forget about micromanagement and old-school hierarchies

What you will do:

  • Provide assistance to users and solve reported issues with software or hardware.
  • Install and configure software and computer systems.
  • Maintain operating procedures that provide technical support to the company.
  • Perform troubleshooting and analyze logs to spot potential issues.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with authentication problems.
  • Test, evaluate, and make decisions about new technologies.
  • Purchasing equipment and dealing with suppliers.

Our team is missing someone who has

  • 1+ years of experience in a technical support role.
  • Working knowledge and expertise with a variety of software and hardware.
  • Practical experience with Windows/Linux/MacOS system administration.
  • Willingness to solve complicated technical issues.
  • Analytical skills to study problems and identify solutions.
  • Team-oriented attitude to help other colleagues with technical problems.
  • Intermediate English.

About AgileEngine

Founded as a dev tool vendor with a 2-person team

2010

Opened a dev center in Ukraine

2012

Pivoted into outsourced product development

2014

Launched mobile and UI labs

2015

Got our first Inc. 5000 award

2016

Opened a dev center in Argentina

2017

Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina

2019

Became the #1 software development company to hire in 2020

2020

Opened new dev centers in Mexico and Colombia, counting 500+ experts

2021

How we lead

A company where experts grow, hone their skills, and do what they love, AgileEngine is guided by these principles:

Stay agile and embrace changes

Thrive in a results-driven culture with individual autonomy

Innovate with fellow experts in a no-blame environment

Learn from mistakes and move on

Foster mutual trust and support

Haven’t found the right position?

We are always in search of awesome experts. Share your CV, and we’ll notify you once we have the right opportunity.

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Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+5:30
IndiaIndia

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