Shopify Support Developer (Junior) ID31858

Department: IT Support
Specialization: Developer
Experience: Junior
Technologies: Shopify
Client: The Maze
Special referral bonus: No
Hot position?: Hot
Technical flow: IT Support Engineer
Engineering technical flow: IT Support Engineer
Non-engineering technical flow: none
  • What you will do

  • Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
  • Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
  • Engage with Product Management and business partners on system capability, design, and solutions;
  • Work with Development to ensure technical requirements, best practices, performance, and security;
  • Support Project Management with effort estimates, planning, and removing technical roadblocks;
  • Develop key system components, identify reusable modules, and optimize delivery time;
  • Research platform capabilities and opportunities for the eCommerce roadmap;
  • Perform code analysis, develop patches, and implement new platform features;
  • Participate in code reviews, unit testing, and technical validation of updates.
  • Must haves

  • 2+ years of Shopify development experience, with knowledge of Shopify Plus;
  • Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
  • Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
  • Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
  • Experience troubleshooting site issues using various tools (commercial/open-source);
  • Strong problem-solving, analytical skills, and attention to detail;
  • Experience with page performance optimization and secure development practices;
  • Knowledge of front-end caching, CDNs, and request-response flow;
  • Familiarity with ticketing systems like Jira;
  • Strong verbal and written communication skills;
  • Ability to work independently and collaboratively in a team;
  • Patience, empathy, and a customer-first mindset;
  • Continuous learning mindset and adaptability to new technologies and procedures;
  • Upper-Intermediate English level.
  • Nice to haves

  • Previous experience in customer service or technical support is a plus;
  • Salesforce Cloud experience.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place — guaranteed! 🙂

About the project

The benefits of joining us

Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Your AgileEngine journey starts here

1

Test task

We will review your CV and send you a test task via email

2

Intro Call

Our recruitment team will reach you to discuss available opportunities

WFH or a comfy office? Why not both?

International Projects

3

Technical Interview

You will have an interview with your future team lead

Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+0
PortugalPortugal
UTC+5:30
IndiaIndia

About AgileEngine

Founded as a dev tool vendor with a 2-person team

2010

Opened a dev center in Ukraine

2012

Pivoted into outsourced product development

2014

Launched mobile and UI labs

2015

Got our first Inc. 5000 award

2016

Opened a dev center in Argentina

2017

Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina

2019

Became the #1 software development company to hire in 2020

2020

Opened new dev centers in Mexico and Colombia, counting 500+ experts

2021

How we lead

A company where experts grow, hone their skills, and do what they love, AgileEngine is guided by these principles:

Stay agile and embrace changes

Thrive in a results-driven culture with individual autonomy

Innovate with fellow experts in a no-blame environment

Learn from mistakes and move on

Foster mutual trust and support

Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+0
PortugalPortugal
UTC+5:30
IndiaIndia

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