UX Researcher

Department: Design Studio
Specialization: Designer
Seniority: Middle
Technologies: UX
Locations: Ukraine
Client: HomeServe
Special referral bonus: No
Hot position?: Not Hot
Work model: Remote

AgileEngine is growing so fast and we are achieving so much that we need your help right away! We’re looking for an experienced UX researcher to join us on a part-time basis and meet new challenges with the HomeServe product (see the description at the bottom). You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

What is required?

  • Five or more years of UX research experience
  • Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience) is nice to have
  • Ability to quickly and effectively share research results
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills

What you will do:

  • Conduct primary and secondary user research.
  • Conduct and evaluate quantitative and qualitative research.
  • Analyze web traffic with tools like Usabillia, Hotjar, Crazy egg, Google Analytics, etc.
  • Perform market and ethnographic research.
  • Work closely with cross-functional teams to identify and evaluate research topics.
  • Plan and implement user research strategies and methodologies.
  • Advocate research findings to diverse audiences through written and oral presentations.
  • Mentor and coach junior UX researchers on the team.
  • Perform usability studies with consumers.
  • Ask questions, gather data, and analyze data.
  • Use a diverse set of UX research tools.

About the project

HomeServe provides home insurance services (e.g. you can choose the plan you need, call the master (plumber, electrician), pay, etc.). They’re supplying 8 countries now, and recently started their services in Japan.

Market monopolist that provides over 4.2 million homeowners in the US and Canada with affordable home emergency repair plans that offer protection from the high costs of repair bills. They completed more than 625,000 repairs for customers across our business over the past year and garnered 4.7 out of 5 star reviews from those surveyed after receiving service. HomeServe counts more than 7000 employees all over the globe.

About AgileEngine

Founded as a dev tool vendor with a 2-person team

2010

Opened a dev center in Ukraine

2012

Pivoted into outsourced product development

2014

Launched mobile and UI labs

2015

Got our first Inc. 5000 award

2016

Opened a dev center in Argentina

2017

Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina

2019

Became the #1 software development company to hire in 2020

2020

Opened new dev centers in Mexico and Colombia, counting 500+ experts

2021

How we lead

A company where experts grow, hone their skills, and do what they love, AgileEngine is guided by these principles:

Stay agile and embrace changes

Thrive in a results-driven culture with individual autonomy

Innovate with fellow experts in a no-blame environment

Learn from mistakes and move on

Foster mutual trust and support

Haven’t found the right position?

We are always in search of awesome experts. Share your email, and we’ll notify you once we have the right opportunity.




    Our geography

    UTC-5
    WASHINGTON DC USA
    UTC-5
    MIAMI USA
    UTC-6
    MEXICO CITY MEXICO
    UTC-5
    BOGOTAColombia
    UTC-3
    BUENOS AIRES Argentina
    UTC+2
    KYIV Ukraine
    UTC+2
    KHARKIV Ukraine
    UTC+2
    CHERNIVTSI Ukraine
    UTC+2
    ODESA Ukraine
    UTC+2
    KYIV, KHARKIV,
    ODESA, LVIV, CHERNIVTSI Ukraine
    UTC+5:30
    HYDERABAD India

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