Implementation / Technical Support Engineer ID48790

Department: Engineering
Specialization: Support
Experience: Middle Senior
Technologies: Support
Client: TeamViewer
Technical flow: IT Support Engineer
Engineering technical flow: IT Support Engineer
Non-engineering technical flow: none
  • What you will do

  • Technical Expertise: Develop and command a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
  • Customer Engagement & Project Execution: Partner with internal stakeholders and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions;
  • Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process;
  • Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility;
  • Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.
  • Must haves

  • Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry;
  • Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
  • Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes;
  • Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences;
  • Experience with enterprise-level SaaS implementation engagements and solution design;
  • Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware);
  • A team player with a collaborative mindset and a customer-first approach;
  • Fluency in English is mandatory.
  • Nice to haves

  • German and other languages are a plus.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

About the project

The benefits of joining us

Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Your AgileEngine journey starts here

1

2 min

Tell us about yourself

2

2 sec

Confirm requirements

3

30 - 60 min

Pass a short test

4

5 min

Record a short video

→ Introduce yourself on a video, instead of waiting for an interview

5

Live interview

Ace the technical interview with our team

→ Schedule a call yourself right away after your video is reviewed

6

Live interview

Final interview with your team

→ Get to know the team you will be working with

7

Get an offer

As quick as possible

Our geography

UTC-5
WASHINGTON DC USA
UTC-5
MIAMI USA
UTC-6
MEXICOMexico
UTC-5
ColombiaColombia
UTC-3
BrazilBrazil
UTC-3
ArgentinaArgentina
UTC+2
UkraineEurope
UTC+1
PolandEurope
UTC+0
PortugalPortugal
UTC+5:30
IndiaIndia

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