What you will do
- Develop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
- Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value;
- Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation;
- Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility;
- Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders.
Must haves
- 3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts;
- Solid understanding of TCP/IP networking fundamentals, TCP vs UDP troubleshooting, and routing basics;
- Experience working with VPNs and proxy authentication scenarios;
- Hands-on experience configuring and troubleshooting firewall rules inbound and outbound;
- Awareness of conditional access and secure gateway concepts;
- Knowledge of ports and protocols;
- Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
- Strong understanding of enterprise environments, including challenges, architectures, and decision-making processes;
- Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences;
- Experience with enterprise-level SaaS implementation engagements and solution design;
- Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware;
- Fluency in English.
Nice to haves
- Experience integrating or working with tools such as ServiceNow, secure web gateways or zero-trust platforms, and other ITSM, IAM, or security proxy solutions;
- German and French language skills.
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
About the project
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
