What you will do
- Monitor production systems and respond to alerts across the full stack;
- Perform first-level triage on incidents and support requests, escalating to developers with thorough context and diagnostics;
- Execute patching, operational tasks, and documented playbooks;
- Contribute to improving documentation, monitoring coverage, reporting, and automation of operational capabilities;
- Follow and contribute to improving incident management procedures, participate in post-incident reviews, and feed lessons back into runbooks;
- Contribute to root cause analysis and identify recurring issues;
- Support SLA adherence and highlight risks;
- Implement and enhance automation and monitoring based on existing frameworks, agentic workflows, and scripting to minimize manual toil;
- Collaborate with help desk and deskside support partners for production tasks affecting employees;
- Support security incident handling in coordination with internal processes.
Must haves
- 3+ years of experience in production support, SRE, NOC, or operations engineering supporting system uptime and incident resolution;
- Hands-on AWS operations experience across compute, networking, and security services;
- Operational proficiency with PostgreSQL and Amazon RDS;
- Full-stack triage ability across infrastructure, data pipelines, and application layers;
- Experience working within incident response frameworks such as ITIL or NIST;
- Experience working in SLA-driven environments and meeting performance targets;
- Experience implementing automation and using AI/ML tools to streamline operations;
- Strong communication and coordination skills for cross-functional work with developers, security partners, and support providers;
- Upper-intermediate English level.
Nice to haves
- Experience with AWS data services such as Glue, S3, Athena, and EventBridge, and ETL pipeline operations;
- Familiarity with Datadog, Metaplane, or comparable observability and data quality platforms;
- Infrastructure-as-code proficiency with SAM, CloudFormation, or Terraform;
- Background in financial services or environments with regulatory and compliance requirements;
- AWS certifications such as Solutions Architect or SysOps Administrator.
We are looking for a Cloud Operations Engineer to own production support across a full AWS-native technology stack supporting multiple platforms and hundreds of terabytes of data. You will monitor systems, triage and escalate incidents, execute operational playbooks, and build automation to reduce manual toil across ECS, RDS, Glue, Lambda, and observability tooling. The role operates as a standalone support function in a fintech environment with on-call responsibilities.
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
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Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
