What you will do
- Act as a subject-matter expert for subscription lifecycle management and recurring revenue operations;
- Support and optimize end-to-end subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
- Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to improve scalability, compliance, and operational efficiency;
- Translate complex business workflows into clear functional requirements, process documentation, and operational procedures;
- Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools;
- Validate subscription, billing, and revenue data to support troubleshooting, reconciliations, reporting, and operational audits;
- Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem;
- Ensure subscription and billing events are aligned with revenue recognition requirements and downstream financial reporting processes;
- Contribute to process standardization, automation initiatives, and operational best practices;
- Support initiatives related to pricing models, product packaging, renewals, and customer lifecycle operations.
Must haves
- 4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company;
- Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
- Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions;
- Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures;
- Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules;
- Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders;
- Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions;
- Comfort working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting activities;
- Strong written and verbal communication skills with the ability to influence both business and technical stakeholders;
- Upper-intermediate English level.
Nice to haves
- Experience working in high-volume marketplace or e-commerce subscription environments;
- Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms;
- Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management;
- Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling;
- Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.
We are looking for a Subscription Management Specialist to own end-to-end subscription lifecycle operations — from offer configuration and billing to renewals and cancellations — within a large-scale SaaS environment. You will work across platforms like Zuora, Recurly, or Chargebee, partnering with Product, Finance, and Engineering teams to ensure billing accuracy and revenue recognition compliance.
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
