What you will do
- Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing;
- Create and maintain strong client relationships;
- Gain expert-level knowledge of the assessment platform to efficiently and effectively solve client problems;
- Create and maintain accurate records of client interactions through the support platform;
- Evaluate, recommend, and test platform changes to improve client adoption and satisfaction;
- Collaborate with cross-functional teams on escalated requests and serve as a client advocate.
- Work within USA East Coast business hours (9:00 AM–6:00 PM ET)
Must haves
- Bachelor’s degree from an accredited institution;
- 1+ years of experience in a similar support role;
- Previous experience in a SaaS company, higher education, or EdTech;
- Energetic and eager to take initiative in a fast-paced and changing environment;
- Strong interpersonal, verbal, written communication, and time management skills;
- Ability to quickly gain expertise with complex technology;
- Ability to interact and work effectively with multiple team members;
- Ability to initiate and complete tasks independently without close supervision;
- Ability to prioritize multiple tasks without compromising quality;
- Upper-intermediate English level.
Nice to haves
- Inquisitive attitude and strong research skills;
- Prior experience in a start-up environment;
- Analytical mindset and ability to think on the fly;
- Experience with tools such as Excel, PowerPoint, Google Suite, Jira, and search engine navigation.
We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross-functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast-paced, self-directed environment.
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
