What you will do
- Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms;
- Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams;
- Perform root cause analysis to identify and resolve underlying system, data, and process issues;
- Execute data corrections and operational fixes using internal tools and systems when required;
- Support incident and event management activities, including troubleshooting and resolution of production issues;
- Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness;
- Analyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiency;
- Design, document, validate, and continuously improve operational processes and workflows;
- Create, maintain, and enhance Standard Operating Procedures (SOPs) and process documentation;
- Develop and execute data validation, reconciliation, and reporting activities to ensure financial data integrity;
- Write SQL queries and scripts to extract, analyze, validate, and reconcile business data across multiple systems;
- Collaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutions;
- Lead or support strategic initiatives involving financial systems, billing operations, and process transformation projects;
- Drive continuous improvement efforts focused on automation, operational efficiency, and process standardization.
Must haves
- 4+ years of experience in Business Analyst or similar roles;
- Strong financial analysis skills with demonstrated finance and accounting domain expertise;
- Deep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycle;
- Experience supporting month-end close processes, reconciliations, AP/AR workflows, financial reporting, and ERP-related initiatives;
- Proven experience working with third-party financial and operational systems;
- Advanced SQL skills with the ability to extract, analyze, validate, reconcile, and report on business data;
- Strong data validation, reconciliation, troubleshooting, and root cause analysis capabilities;
- Advanced proficiency with Microsoft Excel and Google Sheets, including Pivot Tables and complex data analysis functions;
- Experience creating, documenting, and maintaining operational procedures and SOPs;
- Ability to identify process improvement opportunities and design scalable operational solutions;
- Strong analytical thinking, organizational skills, and attention to detail;
- Ability to work independently, manage ambiguity, and exercise sound judgment when defining solutions;
- Demonstrated finance-focused business analysis experience beyond traditional Business Analyst responsibilities;
- Upper-intermediate English level.
Nice to haves
- Experience with financial systems, operational processes, reporting ecosystem, IQL, or other internal tools;
- Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows;
- Experience with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processes;
- Understanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platforms;
- Experience leveraging AI-powered productivity tools such as Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiency.
We are looking for a Senior Billing Analyst to manage billing support, triage financial system incidents, and drive operational accuracy across invoicing, credit memos, refunds, and accounts receivable workflows within a large-scale SaaS platform. You will write SQL queries to validate and reconcile financial data, support month-end close activities, and design scalable SOPs and process improvements in close partnership with Finance and Accounting teams. Experience with Zuora or Adyen is a strong plus.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
