What you will do
- Monitor and support production and staging environments to ensure availability, performance, and stability;
- Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts;
- Participate in on-call rotations with defined SLAs;
- Handle operational requests from internal teams;
- Maintain and improve monitoring, alerting, dashboards, logs, and metrics;
- Support CI/CD pipelines, production releases, and GitOps workflows;
- Contribute to automation initiatives to reduce operational overhead;
- Maintain and improve Kubernetes-based infrastructure and containerized workloads;
- Support Infrastructure as Code practices and environment improvements.
Must haves
- 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
- Experience with AWS supporting production environments;
- Experience supporting production SaaS applications;
- Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI);
- Experience with GitOps and Git fundamentals;
- Experience using GitHub, Jira, and Confluence;
- Experience with Kubernetes (EKS, kOps or similar);
- Experience with Docker and containerization;
- Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty);
- Proficiency in scripting (Bash, Python, or Go);
- Experience with Infrastructure as Code (Terraform, Helm);
- Ability to work within structured operational processes and SLAs;
- Strong written and verbal English communication skills;
- Self-driven with a growth mindset.
Nice to haves
- AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
- Experience with multi-tenant SaaS environments;
- Experience working in globally distributed teams;
- Familiarity with ChatOps practices;
- Experience improving monitoring quality and reducing alert fatigue.
We are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You’ll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands-on, execution-focused, with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
