What you will do
- Manage the full device lifecycle including provisioning, deployment, maintenance, and retirement of company devices;
- Maintain asset inventory, device security controls, and endpoint management processes;
- Support user onboarding and offboarding, account provisioning, access management, and technical support requests;
- Provide IT support across a distributed workforce while meeting established service levels;
- Develop and maintain IT documentation, knowledge base resources, and self-service support materials;
- Administer endpoint security solutions and support security monitoring, audits, and compliance initiatives;
- Manage integrations between business systems and troubleshoot technical issues;
- Support security awareness programs, phishing simulations, and best practice adoption;
- Identify opportunities to improve and automate IT processes and workflows;
- Participate in incident response, business continuity planning, and operational readiness activities;
- Track IT performance metrics and provide reporting and recommendations for continuous improvement.
Must haves
- 5+ years of experience in IT support, systems administration, or IT operations roles;
- 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable);
- 3+ years of experience with Google Workspace administration;
- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar);
- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk);
- Strong background in access management, identity governance, and user lifecycle management;
- Demonstrated ability to lead IT initiatives and drive process improvements;
- Excellent communication skills with experience training and mentoring non-technical team members;
- Strong project management and organizational skills with ability to manage multiple priorities;
- Experience working in fast-paced startup or scale-up environments;
- Upper-intermediate English level.
Nice to haves
- 5+ years of experience in high-growth SaaS companies or technology startups;
- Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation;
- Advanced scripting and automation experience (Python, PowerShell, Bash);
- Experience leading IT teams or mentoring junior IT staff;
- Background in vendor management and IT procurement processes;
- Experience with enterprise-grade backup and disaster recovery solutions.
We are looking for a Senior IT Systems Administrator to own device lifecycle management, identity and access governance, endpoint security, and IT operations for a remote-first SaaS company. The role spans support, security, and compliance while driving automation and process improvements across IT operations.
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
