What you will do
- Manage the full device lifecycle including provisioning, deployment, maintenance, and retirement of company devices;
- Maintain asset inventory, device security controls, and endpoint management processes;
- Support user onboarding and offboarding, account provisioning, access management, and technical support requests;
- Provide IT support across a distributed workforce while meeting established service levels;
- Develop and maintain IT documentation, knowledge base resources, and self-service support materials;
- Administer endpoint security solutions and support security monitoring, audits, and compliance initiatives;
- Manage integrations between business systems and troubleshoot technical issues;
- Support security awareness programs, phishing simulations, and best practice adoption;
- Identify opportunities to improve and automate IT processes and workflows;
- Participate in incident response, business continuity planning, and operational readiness activities;
- Track IT performance metrics and provide reporting and recommendations for continuous improvement.
Must haves
- 5+ years of experience in IT support, systems administration, or IT operations roles;
- 3+ years of hands-on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable);
- 3+ years of experience with Google Workspace administration;
- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar);
- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk);
- Strong background in access management, identity governance, and user lifecycle management;
- Demonstrated ability to lead IT initiatives and drive process improvements;
- Excellent communication skills with experience training and mentoring non-technical team members;
- Strong project management and organizational skills with ability to manage multiple priorities;
- Experience working in fast-paced startup or scale-up environments;
- Upper-intermediate English level.
Nice to haves
- 5+ years of experience in high-growth SaaS companies or technology startups;
- Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation;
- Advanced scripting and automation experience (Python, PowerShell, Bash);
- Experience leading IT teams or mentoring junior IT staff;
- Background in vendor management and IT procurement processes;
- Experience with enterprise-grade backup and disaster recovery solutions.
We are looking for a Senior IT Systems Administrator to own device lifecycle management, identity and access governance, endpoint security, and IT operations for a remote-first SaaS company. You will manage laptop procurement and deployment using Rippling, administer Google Workspace and SSO/MFA access controls, monitor endpoints with SentinelOne, support SOC 2 and ISO 27001 compliance via Drata, and drive automation and process improvements across IT operations. The role spans support, security, and compliance in a fast-paced, multi-timezone environment.
About the role
The benefits of joining us
Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation
We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime
Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Your AgileEngine journey starts here
2 min
Tell us about yourself
2 sec
Confirm requirements
30 - 60 min
Pass a short test
5 min
Record a short video
→ Introduce yourself on a video, instead of waiting for an interview
Live interview
Ace the technical interview with our team
→ Schedule a call yourself right away after your video is reviewed
Live interview
Final interview with your team
→ Get to know the team you will be working with
Get an offer
As quick as possible
