About the role

We are looking for a Backend Java Developer to own the service logic, data processing, and platform reliability behind a Case object ecosystem. This person strengthens backend Java services alongside Salesforce Service Cloud integrations, diagnosing and resolving API and platform issues. Production troubleshooting, incident support, and on-call rotation are part of the role.

What you will do

  • Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
  • Contribute to active engineering efforts across daemons owned by CES CS/Ops (integration layer focus) and Mulesoft capabilities owned by CES CS/Ops (integration layer focus).
  • Support stakeholders and their reps in Service Cloud, partnering with CS Ops, BizOps, JS Ops, FinSys, and other orgs on integration-related issues affecting Cases and case workflows.
  • Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
  • Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
  • Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
  • Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence.
  • Keep sprint data current, including availability, carryover, and newly assigned points.
  • Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner orgs; and complete assigned work reliably and on schedule.

Must haves

  • 3-5 years of experience as a software engineer.
  • Experience with Java.
  • Experience with Mulesoft.
  • Backend software engineering experience.
  • Hands-on API/integration experience.
  • Production troubleshooting and incident support experience.
  • Experience with production monitoring, alert triage, and service/platform health.
  • Experience in diagnosing and resolving API/integration failures.
  • Upper-intermediate English level.

Nice to haves

  • Salesforce Service Cloud integration experience.
  • Enterprise integration / middleware experience.
  • Message-based or asynchronous integration experience.
  • Data processing / data transformation experience.
  • CI/CD and DevOps experience.
  • Monitoring / observability tools.

Perks

  • Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
  • Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
  • Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
  • Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
  • Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
  • Well-being & support: access local well-being programs and people-focused support tailored to your location

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Hiring process timeline

We designed our hiring process to be fast, transparent, and convenient — so you always know what to expect and can move through the steps without unnecessary delays.

lightning-iconA quick note

After applying, keep an eye on your inbox — including your spam folder. Occasionally, emails from our hiring platform, LaunchPod, may land there.

1

Tell us about yourself

Submit a short application form.

2

Pass a quick test

Pass a 30’- 60’ test.

3

Record a short video

Introduce yourself on video to fast-track your application process.

4

Meet our team

Once you pass the video review, grab a spot on our calendar for a technical interview.

5

Get an offer

Welcome to AgileEngine!

FAQ

Have any questions?

What is the work format and schedule?

We are a remote-first company, so all our positions are remote. Schedules are flexible, but the main requirement is to have an overlap with your client’s schedule to ensure smooth collaboration. Specific details depend on the project and are discussed during the interview process.

What level of English is required?

We look for Upper-Intermediate (B2) proficiency or higher. Since you will be collaborating with international teams and global clients (including Fortune 500 companies), English is a part of your daily work.

Does AgileEngine provide work equipment?

It depends on your location. We provide equipment in Ukraine, Poland, Argentina, Colombia, Mexico, Brazil, Guatemala, Portugal, Spain, and India. In the USA, equipment is usually provided by the client; otherwise, you will be expected to use your own setup.

What opportunities for professional growth do you offer?

We support continuous growth through personalized development paths tailored to each expert. Also, you can expect:

  • An annual learning and development budget
  • Internal workshops, tech talks, and mentorship programs
  • Opportunities to switch projects or grow into new roles over time

What does a typical team look like, and what tools do you use?

Teams vary by project, but you’ll usually work with a mix of experts across different fields, along with a delivery or project manager who supports collaboration and onboarding.

For day-to-day work, teams commonly use tools like Jira and Google Workspace, along with communication platforms such as Google Chat. Depending on the client, you may also work with Slack, Confluence, Notion, or similar tools.

Need help?

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If something doesn’t work or you have questions regarding your application process, drop us a line.

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