About the role

We are looking for a Senior Product Manager to own the continued evolution of an AI-powered IT help experience built on Slack, serving as the primary front door for employee IT support. You will manage the full product lifecycle including requirements, backlog prioritization, rollout planning, and success metrics, while partnering with engineering and Support Operations to improve troubleshooting, escalation, and response quality. The role requires prior ownership of an agentic AI product in production and strong experience shaping and evaluating prompt effectiveness.

What you will do

  • Own day-to-day product management, including framing, prioritization, requirements, acceptance criteria, and backlog management;
  • Play a key product role in Agile ceremonies, including planning, refinement, standups, reviews, and retrospectives;
  • Partner with engineering and Support Operations to improve troubleshooting, escalation, fulfillment, and response quality;
  • Define and monitor success metrics and translate findings into roadmap and prioritization decisions;
  • Drive UAT, rollout readiness, stakeholder updates, and rapid iteration;
  • Prepare for and facilitate recurring product review meetings with leadership;
  • Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements.

Must haves

  • 5+ years of product management experience;
  • Ability to operate as an independent individual contributor with limited oversight;
  • Strong product management experience owning roadmap, requirements, prioritization, and delivery for internal platforms, workflow products, service experiences, or AI-enabled products;
  • Experience owning an agentic product or AI-agent experience in production, including shaping and improving prompts;
  • Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and AI quality and trust considerations;
  • Strong cross-functional experience working with engineering and operations in fast-moving environments;
  • Strong data analysis and metric development skills, including defining ambiguous measures and translating findings into action;
  • Experience leveraging AI tools to improve personal productivity;
  • Experience improving user journeys or service workflows through experimentation and iterative delivery;
  • Experience with Slack-based or chat-based product experiences;
  • Experience with ticketing or service management workflows such as Jira Service Management;
  • Experience with analytics, reporting, and product performance data;
  • Experience with AI-enabled products or knowledge-grounded experiences in production;
  • Strong written and verbal communication skills, including executive-ready stakeholder communication;
  • Upper-intermediate English level.

Nice to haves

  • Experience with IT support, employee service, or internal help and productivity domains;
  • Understanding of change management for adoption of new tools, workflows, or AI-enabled experiences;
  • Familiarity with Salesforce Agentforce or similar agent platforms;
  • Experience with multilingual or global rollout considerations;
  • Experience setting up CSAT, observability, or closed-loop feedback systems;
  • Experience partnering with Support Operations or Service Desk teams.

Perks

  • Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
  • Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
  • Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
  • Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
  • Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
  • Well-being & support: access local well-being programs and people-focused support tailored to your location

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Hiring process timeline

We designed our hiring process to be fast, transparent, and convenient — so you always know what to expect and can move through the steps without unnecessary delays.

lightning-iconA quick note

After applying, keep an eye on your inbox — including your spam folder. Occasionally, emails from our hiring platform, LaunchPod, may land there.

1

Tell us about yourself

Submit a short application form.

2

Pass a quick test

Pass a 30’- 60’ test.

3

Record a short video

Introduce yourself on video to fast-track your application process.

4

Meet our team

Once you pass the video review, grab a spot on our calendar for a technical interview.

5

Get an offer

Welcome to AgileEngine!

FAQ

Have any questions?

What is the work format and schedule?

We are a remote-first company, so all our positions are remote. Schedules are flexible, but the main requirement is to have an overlap with your client’s schedule to ensure smooth collaboration. Specific details depend on the project and are discussed during the interview process.

What level of English is required?

We look for Upper-Intermediate (B2) proficiency or higher. Since you will be collaborating with international teams and global clients (including Fortune 500 companies), English is a part of your daily work.

Does AgileEngine provide work equipment?

It depends on your location. We provide equipment in Ukraine, Poland, Argentina, Colombia, Mexico, Brazil, Guatemala, Portugal, Spain, and India. In the USA, equipment is usually provided by the client; otherwise, you will be expected to use your own setup.

What opportunities for professional growth do you offer?

We support continuous growth through personalized development paths tailored to each expert. Also, you can expect:

  • An annual learning and development budget
  • Internal workshops, tech talks, and mentorship programs
  • Opportunities to switch projects or grow into new roles over time

What does a typical team look like, and what tools do you use?

Teams vary by project, but you’ll usually work with a mix of experts across different fields, along with a delivery or project manager who supports collaboration and onboarding.

For day-to-day work, teams commonly use tools like Jira and Google Workspace, along with communication platforms such as Google Chat. Depending on the client, you may also work with Slack, Confluence, Notion, or similar tools.

Need help?

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If something doesn’t work or you have questions regarding your application process, drop us a line.

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